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Visitor Services Representative

MacKenzie Art Gallery, Regina
Deadline: June 12, 2018 - June 22, 2018

Contact

Name: Jackie Martin, Director of Finance and Operations

Phone: (306) 584-4250 ext. 4275

E-mail: jackie.martin@mackenzieartgallery.ca

Website: http://www.mackenzieartgallery.ca/

Deadline

June 22, 2018

Working with gallery visitors, staff, and volunteers, the Visitor Services Representative’s primary function
is to assist visitors in the logistics and enjoyment of gallery exhibitions, events and programs. Provides
effective front-line aspects of the visitor services position: greeting and reception, admissions, program
registration, statistics, security of exhibits, information and public safety, and handling of requests and
referrals. This individual also provides administrative support to the membership and development
programs at the MacKenzie Art Gallery.

Nature of Work:
Reporting to the Manager of Business and Visitor Experience, the Visitor Services Representative works
closely with staff to assist visitors in the logistics and enjoyment of gallery exhibitions, events and
programs and to resolve potential conflicts and realize the goals and objectives of the gallery. The Visitor
Services Representative must have exceptional interpersonal skills, and an ability to respond to and
anticipate the needs and interests of members, donors and visitors.

Accountabilities:
• Welcome and provide greetings and information to all gallery visitors.
• Be responsive to the needs of visitors.
• Attend and participate in all required training sessions.
• Assist in the development of resource materials.
• Assist with the coordination of supplies/materials for specific programs.
• Assist with ongoing program and gallery evaluation.
• Education research including sourcing exhibition-related content for tour development and
resources, as well as public program research.
• Tour bookings for school, community, public programming and outreach audiences including
communicating with Gallery facilitators regarding changes to a booking or special request.
• Processes transactions (membership sales, tour bookings, admissions, etc.) as required.
• Statistical input for tours and programs.
• Leads tour of facilities and exhibitions on an as needed basis.
• At all times, maintain the highest level of professionalism with a focus on surpassing standards of
customer service.
• Work with all staff and management to strengthen current donor relationships through
appropriate steward activities.
• Responsible for data management and data integrity including maintaining and updating all
member, donor and sponsor profiles, processing memberships and donations, reports and
stewardship activity.
• Provide administrative support and assistance to the membership and development programs
and philanthropic objectives of the Gallery.
• Responds to in-person, telephone and e-mail inquiries.
• Prepares correspondence, mail outs, assembles communication and marketing kits, ensures that
format complies with Gallery style guide and visual identity.
• Perform other duties as assigned.

Qualifications: Education: One-year university in related discipline or equivalent experience.

Qualifications: Experience: Requires one-year related experience, with a focus on customer service.

Requirements: Excellent written and verbal communication skills; ability to show initiative working both
independently and cooperatively in a team environment; passion for and comfort with engaging visitors
of all ages; exceptional interpersonal and communication skills, and an ability to respond to and
anticipate the needs and interests of members, donors and visitors; excellent time management and
organizational skills; fluent in Microsoft Office; experience in database management.

Working events, some evenings and weekends. Regular working days are Wednesday to Sunday.

Department: Administration
Status: In-Scope (CUPE 5791) one-year term position 33 hours / week
Salary Information: $20.11 to $21.39 per hour
Benefits: This position includes a comprehensive benefits package.

The MacKenzie Art Gallery is committed to maintaining an inclusive culture and building a diverse
workforce that includes women, Aboriginal, Inuit and Métis peoples, persons with disabilities and
members of visible minorities who have traditionally been and are currently underrepresented in the
Canadian workforce. We welcome applications from all qualified candidates.

HOW TO APPLY:
Please apply no later than Friday, June 22, 2018, 4:30 pm.
Email: jackie.martin@mackenzieartgallery.ca
Please include “Visitor Services Representative” in the subject line of all applications sent via email.
MacKenzie Art Gallery
Attn: Jackie Martin, Director of Finance and Operations
3475 Albert Street
Regina, SK S4S 6X6

Inquiries regarding this position can be directed to Jackie Martin, Director of Finance & Operations, at
(306) 584-4250 ext. 4275.
The successful candidate must submit a satisfactory Criminal Record Check prior to employment.