Visitor Services Representative - Western Development Museum North Battleford
Western Development Museum, North Battleford
Deadline: August 21, 2025 - August 29, 2025
Reporting to the Museum Operations Manager, the Visitor Service Representative works cooperatively with all members of the visitor services team to create a positive museum experience that includes a welcoming museum atmosphere, providing exceptional reception and gift shop services, and assisting with Museum programs and rentals as requested.
Key Responsibilities:
• Serve as the first point of contact for visitors, ensuring a welcoming, informative, and safe experience
• Provide information about museum exhibits, events, memberships, rentals, and local attractions
• Address visitor questions, concerns, and complaints with professionalism and care
• Promote and sell museum memberships, admissions, and program offerings
• Perform daily opening and closing procedures for both the visitor services desk and gift shop
• Process transactions accurately through the point-of-sale (POS) system, including admissions, retail, donations, and rentals
• Maintain and restock the gift shop, ensuring a clean, organized, and visually appealing retail space
• Support inventory, merchandising, displays, and the annual inventory count
• Maintain accurate attendance, sales, and visitor records
• Assist with administrative tasks, supply tracking, and the training of casual or seasonal staff
• Collaborate positively with museum staff and volunteers to support programming and visitor needs
• Uphold museum policies, procedures, and relevant regulations
Qualifications:
• Experience in retail sales, customer service, museum or gallery setting is an asset
• Self-motivated and able to work independently
• Willing to work weekends & evenings
• Have superb organizational skills
• Knowledge and experience in an office environment is an asset.
Additional Information:
• Work Schedule: Weekdays, weekends and evenings as needed – up to 80 hours per pay period
• Hours: 8:45 a.m. -5:15 p.m.
• Benefits: Paid sick leave, participation in the Public Employees' Pension Plan (with employer contribution matching) and health and dental benefits as per the WDM Benefits Package Policy.
A detailed job description outlining duties, accountabilities, working conditions and salary is available at www.wdm.ca/careers.
Applications must be received by August 29, 2025.
Please submit your cover letter and resume to nbcareers@wdm.ca attention:
Sharain Jones, Operations Manager
Western Development Museum - North Battleford
Box 183, Highways 16 & 40
North Battleford SK S9A 2Y1
Key Responsibilities:
• Serve as the first point of contact for visitors, ensuring a welcoming, informative, and safe experience
• Provide information about museum exhibits, events, memberships, rentals, and local attractions
• Address visitor questions, concerns, and complaints with professionalism and care
• Promote and sell museum memberships, admissions, and program offerings
• Perform daily opening and closing procedures for both the visitor services desk and gift shop
• Process transactions accurately through the point-of-sale (POS) system, including admissions, retail, donations, and rentals
• Maintain and restock the gift shop, ensuring a clean, organized, and visually appealing retail space
• Support inventory, merchandising, displays, and the annual inventory count
• Maintain accurate attendance, sales, and visitor records
• Assist with administrative tasks, supply tracking, and the training of casual or seasonal staff
• Collaborate positively with museum staff and volunteers to support programming and visitor needs
• Uphold museum policies, procedures, and relevant regulations
Qualifications:
• Experience in retail sales, customer service, museum or gallery setting is an asset
• Self-motivated and able to work independently
• Willing to work weekends & evenings
• Have superb organizational skills
• Knowledge and experience in an office environment is an asset.
Additional Information:
• Work Schedule: Weekdays, weekends and evenings as needed – up to 80 hours per pay period
• Hours: 8:45 a.m. -5:15 p.m.
• Benefits: Paid sick leave, participation in the Public Employees' Pension Plan (with employer contribution matching) and health and dental benefits as per the WDM Benefits Package Policy.
A detailed job description outlining duties, accountabilities, working conditions and salary is available at www.wdm.ca/careers.
Applications must be received by August 29, 2025.
Please submit your cover letter and resume to nbcareers@wdm.ca attention:
Sharain Jones, Operations Manager
Western Development Museum - North Battleford
Box 183, Highways 16 & 40
North Battleford SK S9A 2Y1